At Our, customer satisfaction is always our top priority.
Before leaving the library. The warehouse management team will be responsible for ensuring the quality inspection before delivery, and the quality of our products is guaranteed. So you just need to check the size carefully before buying. Please refer to the size on the product detail page
If you are not satisfied with the items you received, you can easily arrange an exchange or refund for you within the order processing time. We are here to help you! If you have any questions about your order, please feel free to contact us by email or phone!
30-day return warranty
Customers can contact us within 30 days after receiving the goods. If the item you received is defective or damaged, the size is wrong or the product is wrong, please contact [email protected] immediately.
Describe the problem in detail, including the reason for the return and your order number. For defective, incorrect or undescribed items, please send us a clear picture or video of the problem.
- Our responsibilities:
If our company is responsible for this issue, we will allow it to be returned to our warehouse for a refund or exchange.
After receiving the goods, we will refund the original product price and shipping cost in full, or resend the replacement product for free at our expense. This solution is only provided if Our is responsible for shipping the wrong item/size.
- Customer Responsibility
If the customer ordered an incorrect size or product, we can also allow returns. In this case, the customer will be responsible for the two-way (to and from our warehouse) transportation costs. If the customer chooses to refund, we will refund the original product price. All and any transportation costs are non-refundable.
Unwanted items
If the customer decides that the item is no longer needed or just wants to replace the item, they can report to us within 30 days after receiving the product to partially refund the product cost.
To Satisfaction Guarantee*
Your satisfaction is our top priority!
If you are not satisfied with the order, please contact us within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. All return shipping costs are at the customer’s own expense.
Other notes about the warranty
All returns must first be approved by our customer service team. Items returned without communication will not be accepted.
All returned items must be in a brand new condition, unused/unused, unwashed, with all original labels and their original packaging.
If the customer requests a refund, we will refund the original product cost after receiving the returned product. The transportation cost of all returned items and the original transportation cost are non-refundable.
“The following items cannot be returned or exchanged: underwear, swimwear, beauty products, luck bags, masks and protective gear or discounted items. Items with non-returnable marks and free gifts cannot be returned.”
Cancel
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
For hygiene reasons, Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
Naturally any faulty items can be returned,but you need to provide photos of the goods and packaging intact within 24 hours after harvest.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
Compensation time range
For returned items or items to be exchanged, we will process the solution within 3-6 working days after receiving your item.
After this time, the refund time is as follows:
Paypal account refund: up to 48 hours
Credit card refund: within 7-14 working days
Please contact [email protected] for more help. We will do our best to help you and reply to all emails within 24 hours.
Contact Name:NANA
Address1:9262 Agee Rd, Semmes, AL 36575,US
China Office: 1104 1 Unit C Block Yong Hua Yuan Xi Xiang,Shenzhen,Bao AN Qu,Guangdong,518000,CN
Email : [email protected]
(Work time Mon – Fri 9am – 6pm ET)